- Confirm the symptom with records
- Map the failed boundary
- Repair when the system remains compatible
- Replace when the problem is system-wide
- Coordinate roof condition separately
- Check service and load assumptions
- Confirm permits and inspection authority
- Verify the electrical business
- Compare warranty and ownership effects
- Commission the completed system
- Normalize repair and replacement proposals
- Use a documented decision rule
A solar production problem does not automatically require a new array. First separate monitoring, communications, module, optimizer, inverter, wiring, service-equipment and roof conditions. Repair is strongest when the failed boundary is measured and compatible replacement parts exist. Replacement or redesign becomes more defensible when failures are distributed, required components are unavailable, roof work changes the array, or electrical capacity and ownership goals change.
Confirm the symptom with records
Compare current monitoring with prior production under similar conditions and record alerts, outage timing and recent roof or electrical work. Monitoring loss is not the same as generation failure. A qualified electrical business should test affected equipment and document measurements, not infer total-system failure from one app screen.
Map the failed boundary
Separate utility outage, service equipment, disconnects, conductors, inverter, optimizers, modules and communications. Record model and serial numbers, error codes and warranty status. The recommendation should identify which evidence proves the failed component and what additional test would change the decision.
Repair when the system remains compatible
Component repair can preserve working modules, racking and wiring when the fault is isolated and approved compatible parts are available. Confirm firmware, voltage, current, connector, rapid-shutdown and monitoring compatibility. A part that physically connects is not automatically a compliant or supported replacement.
Replace when the problem is system-wide
Broader replacement may be justified when multiple components have failed, required parts are unavailable, water or fire exposure affects uncertain areas, or redesign is needed for service capacity, storage or changed loads. The proposal should distinguish necessary replacement from optional performance upgrades and preserve usable equipment only when testing supports it.
Coordinate roof condition separately
Leaks, attachment problems or planned reroofing can require array removal and reinstallation without proving electrical equipment is obsolete. Document flashing, attachment, underlayment and roof repair scope. Assign responsibility for temporary weather protection, storage, reinstallation, electrical testing and roof warranty coordination.
Check service and load assumptions
Battery storage, electric vehicles, heat pumps or panel changes can alter the project boundary. Record existing service, main equipment, backup goals and planned loads. Do not bundle unrelated electrification upgrades into a repair recommendation without showing the capacity calculation, equipment changes and separate value decision.
Confirm permits and inspection authority
Washington L&I states that electrical work generally requires permits and inspections from the correct jurisdiction and that the electrical contractor purchases its permit. Confirm Longview electrical jurisdiction, utility coordination and any building review for roof-mounted work before construction. Assign applications, corrections, inspection and approval.
Verify the electrical business
Use Washington L&I Verify to confirm the electrical contractor and workers performing regulated work. General construction registration alone is not proof of electrical licensing. Match the legal business to permits, invoices, monitoring transfer and warranties. Identify who performs commissioning and correction work.
Compare warranty and ownership effects
Record remaining manufacturer, installer, workmanship and roof warranties and whether a proposed substitution preserves them. Confirm who owns monitoring access and how account transfer works. Do not assume a warranty covers removal, shipping, labor or roof restoration; require written terms for the actual failure.
Commission the completed system
After repair or replacement, record inspections, startup, voltage and current checks, inverter status, monitoring communication, shutdown operation and restored production. Verify labeling and owner access. Keep photographs before concealment and a clear description of retained and replaced components.
Normalize repair and replacement proposals
Compare diagnosis, permits, utility coordination, equipment, compatibility, roof access, removal, reinstallation, monitoring, commissioning, restoration and warranties line by line. A replacement total that includes upgrades is not directly comparable to a fault-specific repair until optional work is separated.
Use a documented decision rule
Choose repair when testing isolates the fault, compatible parts exist and retained equipment remains serviceable. Consider replacement or redesign when evidence shows distributed failure, unavailable components, unsafe damage or a deliberate capacity change. Preserve the test results and assumptions so the decision remains reviewable.
Frequently asked questions
Does low production mean panels failed?
No. Monitoring, inverter, wiring, shading, outages and communications can produce similar symptoms; diagnose first.
Can one inverter be replaced?
Sometimes, if approved compatible equipment exists and electrical and monitoring requirements are met.
Who obtains the electrical permit?
Washington L&I states the electrical contractor performing hired work must purchase its permit.
Does reroofing require new solar equipment?
Not automatically. Separate removal and reinstallation from evidence that electrical components need replacement.
How do I verify a solar electrical contractor?
Use Washington L&I Verify for the legal electrical business and workers.
What belongs in closeout?
Keep permits, inspections, tests, models, serials, monitoring access, photos and warranty records.
Sources and local guidance
- Electrical Permits, Fees and InspectionsWashington Department of Labor and Industries
- Verify a Contractor, Tradesperson or BusinessWashington Department of Labor and Industries
- Building DivisionCity of Longview